GENERAL CONDITIONS

General Conditions

These conditions of sale apply to any of the products listed in this website www.tallersilvestre.com. Please read these conditions carefully before ordering any products from our website. This website is operated by Alina Macías ( ID No. 16056746D) c/ La Rábida 17, esc.dcha. 1º A – 28039 MADRID – SPAIN)

By ordering any product in our website, you agree to be bound by these conditions of sales.

Please find herewith the registration and/ or purchase process on  in our website www.tallersilvestre.com and the conditions of sales as set out below

Parties

Purpose of the Contract

Product

Los precios

Purchase process

Methods of payment

Order prepation timing

Shipping

Returns

Parties

Of the one part, Alina Macías (ID 16.056.746-D)  based in c/ La Rábida 17, esc.dcha. 1º A, – ES 28039 MADRID, owner of the  website www.tallersilvestre.com. 

And of the othe part, the CLIENT,  legally capable of entering into binding contracts, and at least 18 years old. All the data filled in this website have been introduced by the client, so is fully responsible of their authencity

Purpose of the Contract

By accepting these conditions of sales, Taller Silvestre makes the products purchased on this website available to the cliente, and the client is committed  to the payment of the listed price.

Time to prepare your package

All products are handcrafted, one by one, and require a preparation time. In general terms, it takes from 2 to 5 working days after validating the payment in the website.

If you need your order to be handled urgently, please let us know by sending an e-mail to hola@tallersilvestre.com. We will do our best to send it to you as urgent as possible.

Products

All the information about the products offered by Taller Silvestre ( prices, description, sizes, content, features, etc) is available in this website. We try to offer best descriptions possible. Please take into account that all our products are handcarfated and maybe the sizes and the colours displayed in your device screen, could show slight variations to the originals.

Taller Silvestre is not responsible for any photograph or text mistake.

Prices

Prices are listed in EUROS. IVA is included and will be shown separately in the invoice.

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an order confirmation.

Purchase process

There is no need to open an account to purchase our products. Nevertheless, if the client is interested, can open an account and proceed to buy. The client is fully responsible for the authenticity of the data filled in the forms.

We are very grateful that the client can check that all the filled data are correct (mainly e-mail address and delivery address ). The client can always modify/update his/her data by accessing his/her account profile in our website.

Once the account is created we will send a confirmation e-mail in the next 24 hours, in order to validate all the data. If the client does not receive it in this period, could be due to a system technical failure, or a misspelling in the e-mail address. In both cases, please contact hola@tallersilvestre.com

If the client would enter any fake o incomplete data, or if this website would suspect about the authenticity of the data, could deny the present or future access to the website.

Privacy and Cookies notice

The security and privacy of your personal data are very important for us.  Please find in the area Privacy Notice the basis on which we will process any personal data obtained from and about the client.

We may change this Notice at any time. Should we have the right to contact the client and should the changes significantly affect the client, then we may communicate them to the client by the means accepted by the client.

There is no need to be registered in www.tallerilvestre.com to purchase our product, but it is compulsory to accept the legal notice, general conditions and privacy notice.

Once the purchase form is completed, the client should accept the correspondent General Conditions. Once accepted, the client can choose the payment method and confirm the order. Further to the selected payment method, the client could be readdress to the correspondent payment platform and finalize the purchase process.

Once the transaction is confirmed, the client will receive an e-mail with all the order details and the invoice. If the client does no receive this message, could be due to a temporary problem in network communications or misspelling of the e-mail address. In both cases, please contact us in the following e-mail address hola@tallersilvestre.com.

Method of payment & security

Payment security is a priority for us. We accept payments via PAYPAL STRIPE and APPLE PAY platforms. When you see the logos of these companies, the client should know that the operation is 100% protected. If this website has any doubt about any problem or fraud that may arise, it reserves the right to cancel the transaction due to security reasons.

This website offers 3 ways of payment.

1. DEBIT/CREDIT CARD PAYMENT

If the client chooses credit card payment, the client will pay thought the payment platform STRIPE. Stripe will codify your bank data. Due to security reason, we verify all the orders payed with credit card. Stripe accepts the following credit cards VISA, AMERICAN EXPRESS and MASTERCARD controlled by the safe payment system Verified by VISA. If your payment is rejected, please contact us in hola@tallersilvestre.com, so that we can help you to finish the order.

2. PAYPAL

If the client prefers to pay with her/his own PayPal account, needs to know that PayPal allows direct payment without communicating finance data in the Internet. PayPal codifies all the confidential data with the best technologies available in the market, This website is not responsible for the amounts that PAYPAL may charge due to commissions.

3. APPLE PAY

If the client prefers to pay with her/his own APPLE PAY account, needs to know that Apple Pay allows direct payment without communicating finance data in internet. Apple Pay codifies all the confidential data with the best technologies available in the market, This website is not responsible for the amounts that Apple Pay may charge due to commissions.

This website reserves the right to retain any order due to security reasons. In the same way, it reserves the right to cancel an order if the data cannot be verified. The client will be informed of the cancellation.

This website is not responsible for the delivery delays due to the lack of authorization by the payment system.

Shipments

MAINLAND & BALEARIC ISLANDS

We work with MRW 19 hours, but it is possible to have a margin of 24-48 hours to receive the parcel, since we deliver it to the courier. Deliveries are carried out during working days.

If the delivery is not carried out in an optimal way, we are very grateful to know it as soon as possible. We do our best to ensure that your order arrives safely when you need it.

CANARY ISLANDS

Please contact us to calculate the timing & costs for shipments to the Canary Islands. You can mail us to hola@tallersilvestre.com

Please note that you may have to pay local taxes on receipt of your order, for which Taller Silvestre does not accept liability.

INTERNATIONAL SHIPMENTS

We are happy to ship worldwide, for further información please contact: hola@tallersilvestre.com.

Please note that, depending on your country, you may have to pay local taxes on receipt of your order, for which Taller Silvestre does not accept liability.

 

Shipments

MAINLAND & BALEARIC ISLANDS

We work with MRW 19 hours, but it is possible to have a margin of 24-48 hours to receive the parcel, since we deliver it to the courier. Deliveries are carried out during working days.

If the delivery is not carried out in an optimal way, we are very grateful to know it as soon as possible. We do our best to ensure that your order arrives safely when you need it.

CANARY ISLANDS

Please contact us to calculate the timing & costs for shipments to the Canary Islands. You can mail us to hola@tallersilvestre.com

Please note that you may have to pay local taxes on receipt of your order, for which Taller Silvestre does not accept liability.

INTERNATIONAL SHIPMENTS

We are happy to ship worldwide, for further información please contact: hola@tallersilvestre.com.

Please note that, depending on your country, you may have to pay local taxes on receipt of your order, for which Taller Silvestre does not accept liability.